Revisions are categorized into major and minor types, each handled differently in terms of process and pricing. All revisions will be considered and implemented with the original project proposal in mind, ensuring that they align with the initially agreed-upon objectives and scope.

Major Revisions

Major revisions involve significant changes that substantially alter the initial design, structure, or functionality of the website. These include:

Complete redesign of site layout.

1. Significant changes to color schemes or branding elements.

2. Major modifications to site structure or navigation.

3. Extensive alterations to key design elements.

Should major revisions be necessary, a review of the original quote will be conducted. Additional costs for these revisions will be calculated in compliance with my standard rates, taking into account the additional services and time required.

Minor Revisions

Minor revisions typically include smaller adjustments that refine the website without fundamentally changing the overall design or functionality. Examples of minor revisions are:

1. Text edits or updates.

2. Minor color and font tweaks.

3. Small layout adjustments, such as button repositioning.

4. Updating or replacing small graphic elements.

Minor revisions will incur an additional charge at an hourly rate of $40. This approach ensures that smaller, yet important, tweaks are made efficiently and cost-effectively.

Additional Pages and Changes

In the event that the project scope expands to include additional pages or features not initially outlined in the project proposal, these will be quoted separately. The cost for additional pages or features will depend on their complexity and specific requirements. Work on these additions will only commence upon your approval of the new quote.

Adherence to Original Proposal

Throughout the revision process, we will continuously refer back to the original project proposal. This ensures that all changes and additions align with the initial objectives and scope, maintaining a cohesive and consistent approach to your project.

Project Completion

Initial Design and Feedback: After presenting the initial design based on the project proposal, we will gather your feedback for revisions.

Implementation of Revisions: Revisions will be categorized and implemented accordingly, keeping in line with the original project scope.

Final Approval and Completion: Once the revisions are completed and align with the agreed-upon scope, the project will be finalized for your approval.

Conclusion

At Jackson Denneen Digital Designs, we are committed to delivering a final product that aligns closely with your vision, as outlined in the original project proposal. This Revision Policy is designed to ensure a smooth and transparent process, leading to a successful and satisfying web design project.

The above terms and conditions are subjects to change.

Introduction

This Project Scope Outline serves as a general guideline for the web design and development services offered by Jackson Denneen Digital Designs. It details the typical scope of work, timelines, and terms under which we undertake projects. This document is intended for public visibility and provides potential clients with a clear understanding of our service offerings.

Scope of Work

1. Web Design & Development:

- Custom design based on client specifications.

- Development of standard web pages (Home, About Us, Services, Contact, etc.).

- Basic Search Engine Optimization (SEO) and site optimization.

2. Content Management:

- Integration of a user-friendly content management system.

- Placement of client-provided content (text, images, etc.).

3. Responsive Design:

- Ensuring compatibility across various devices and web browsers.

4. Testing & Deployment:

- Functionality and performance testing.

- Website launch upon client approval.

5. Training & Post-Launch Support:

- Basic CMS training for client.

- Limited post-launch support for specified duration.

Exclusions

- Services typically not included (can be provided at additional cost):

- Advanced SEO and digital marketing services.

- Content creation and professional copywriting.

- Complex e-commerce solutions.

- Long-term website maintenance and updates.

Project Timeline

- Customizable based on project complexity and client needs.

- Key milestones include Design Approval, Beta Release, Final Review, and Launch.

Budget & Payment

- Project quotes and costs are tailored to individual project requirements.

- Standard payment schedule includes an upfront deposit, mid-project installment, and final payment upon completion.

Client Commitments

- Clients are expected to provide timely feedback and necessary materials.

- Final approval of design and functionality is required before project completion.

Revision Policy

- Standard projects include a set number of major and minor revisions.

- Additional changes may incur extra charges.

Acceptance Criteria

- A project is deemed complete when the final product is live and meets agreed-upon specifications.

General Terms

- This outline represents a broad framework of our services.

- Specific project details and terms are outlined in individual client agreements.

As the sole proprietor of Jackson Denneen Digital Designs, I understand the importance of clear and fair policies in managing client relationships and project commitments. This Cancellation Policy is designed to address situations where a client needs to cancel a project after it has been initiated. My aim is to handle such instances with transparency and fairness, balancing the needs of my business with the concerns of my clients.

Deposit and Payment Terms

Deposit: For every project, a standard practice is to require a deposit from the client at the commencement of the project. This deposit is pivotal in securing your slot in my schedule and for covering initial project expenses. The amount of the deposit will be clearly stated in the project proposal and agreement.

Non-Refundable Nature of Deposit: It is important to note that this deposit is non-refundable. This policy is in place to compensate for the resources, time, and effort invested in the early stages of the project, including but not limited to preliminary research, design conceptualization, and any other preparatory work.

Cancellation After Project Commencement

Notification of Cancellation: In the event that you need to cancel the project, I require prompt written notification. This allows me to manage my schedule and resources effectively.

Effect of Cancellation: Upon cancellation, any work completed beyond the scope covered by the deposit will be invoiced accordingly. This ensures that all work up to the point of cancellation is fairly compensated.

Post-Cancellation Settlement: I will provide an itemized account of all work completed up to the point of cancellation. Payment for any outstanding balance over and above the deposit is expected within the terms specified in the initial agreement (typically 30 days).

Concluding Remarks

As a sole trader, I am deeply committed to providing quality services to my clients and building strong, professional relationships. I understand that unforeseen circumstances can lead to project cancellation, and I approach these situations with empathy and understanding. This Cancellation Policy is designed to offer a clear and fair framework for managing such instances, ensuring that the interests of both parties are taken into account.

As the sole proprietor of Jackson Denneen Digital Designs, I value the relationship with my clients and the trust they place in my services. This Late Payment Policy is established to ensure clear understanding and agreement regarding payment terms and project delivery. My aim is to facilitate a smooth and professional business process while safeguarding the interests of both parties.

Payment Terms and Project Delivery

Full Payment for Project Completion: It is important to understand that the delivery and handover of the completed project, in its entirety, will occur only after 100% of the payment has been made and successfully processed. This includes all design files, access to websites, and any other materials produced as part of the project.

Payment Schedule: The payment schedule will be clearly outlined in the initial project proposal and agreement. This typically includes a deposit at the project's inception and subsequent payments based on project milestones or a final payment upon completion.

Late Payment Terms

Late Payment Notification: Should a payment be delayed past its due date, a reminder notice will be sent. I understand that unforeseen circumstances can occasionally lead to late payments, and I am willing to discuss any issues that might have arisen, aiming for a mutually agreeable solution.

Grace Period: A grace period of 7 days post the original due date will be allowed, during which no late fees will be incurred.

Late Payment Fee: If the payment is not received within the grace period, a late payment fee may be applied. This fee will be a percentage of the outstanding amount, as specified in the project agreement, to compensate for the delay and additional administrative handling.

Continuation of Work: In the event of repeated late payments or a significantly overdue payment, I reserve the right to pause ongoing work on the project until the outstanding balance is cleared.

Communication: Open communication is encouraged. Should there be any anticipated difficulty in meeting payment deadlines, I appreciate early notification so that we can discuss potential arrangements.

Final Project Handover: Upon full payment, all project deliverables will be transferred to the client. This includes the relinquishing of any passwords, source files, and other materials pertinent to the project.

Conclusion: This Late Payment Policy is part of my commitment to maintaining a professional and respectful business environment. Adhering to these terms ensures that projects progress smoothly and are beneficial for both parties involved.

As a dedicated professional at Jackson Denneen Digital Designs, I understand the importance of clearly defining ownership and copyright matters in creative and web design projects. This policy outlines the terms of ownership and copyright pertaining to all work undertaken by me for my clients.

Ownership of Design Work

Initial Ownership: All design work created by Jackson Denneen Digital Designs, including but not limited to web designs, graphics, layouts, and code, is initially the intellectual property of Jackson Denneen Digital Designs until full payment for the completed project is received.

Transfer of Ownership: Upon full payment, ownership of the final design work is transferred to the client. The client will then own the final design and deliverables as outlined in the project proposal.

Rights Reserved: Until full payment is received, Jackson Denneen Digital Designs reserves the right to hold back delivery of final design elements. This includes withholding the transfer of source files, administrative access, and other components necessary for the operational functionality of web-based designs.

Copyright and Usage Rights

Client Rights upon Payment: After full payment, the client gains full copyright to the final designs for their use in all media and for all purposes. The client can use and distribute the final designs as they see fit.

Jackson Denneen Digital Designs Rights: I reserve the right to use completed projects and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, and marketing materials. Wherever feasible and appropriate, client confidentiality will be maintained.

Credit and Promotion: Jackson Denneen Digital Designs retains the right to display graphics and other web content elements as examples of their work in their portfolio and as content in other projects.

Third-Party Resources: Any third-party resources (e.g., stock photos, fonts, etc.) used in the design process may be subject to copyright by their respective owners. Where such resources are used, the client will be informed, and appropriate licenses will be obtained, ensuring legal use.

Conclusion

This Ownership and Copyright Policy aims to clarify the terms and conditions under which design work is undertaken and delivered by Jackson Denneen Digital Designs. Adherence to this policy ensures a clear understanding and agreement between Jackson Denneen Digital Designs and its clients, contributing to a successful and mutually beneficial professional relationship.

Welcome to Jackson Denneen Digital Designs. As part of my commitment to providing exceptional web design services, I offer a Maintenance and Support Policy to ensure the ongoing effectiveness and efficiency of your website. This policy outlines the terms and conditions of the maintenance and support services I provide.

Scope of Maintenance and Support Services

Regular Updates: Maintenance services include regular updates to your website's software, including content management systems, plugins, and scripts to ensure optimal performance and security.

Backups: Routine backups of your website data to safeguard against data loss. The frequency and method of these backups will be detailed in your service agreement.

Security Monitoring: Continuous monitoring for security threats and implementation of necessary security measures.

Technical Support: Addressing technical issues related to the website’s functionality. This includes troubleshooting and correcting issues related to coding and site performance.

Content Updates: Depending on the chosen package, I may also offer services like content updates, which include minor text changes, image updates, and adding blog posts or new pages within the scope of the existing layout.

Support Availability

Business Hours: Technical support will be available during standard business hours, 9AM and 5PM, Australian Eastern Standard time. Support requests received outside these hours will be addressed on the next business day.

Response Time: I aim to respond to all support queries within 48 hours of receiving them, ensuring timely and effective resolutions to issues.

Exclusions

Major Revisions or Overhauls: This policy does not cover major website redesigns, significant structural changes, or rebranding efforts. Such requirements will be treated as new projects and will be quoted and billed separately.

Third-Party Services: Issues related to hosting, domain name services, or third-party tools and plugins not installed by Jackson Denneen Digital Designs are outside the scope of this maintenance agreement.

Terms and Fees

Monthly/Annual Fees: Maintenance and support services are available for a recurring monthly or annual fee, detailed in the service agreement.

Renewal and Cancellation: The agreement is renewable at the end of each term. Clients may opt out of renewing services with prior notice, as specified in the agreement.

Adjustments to Fees: Any changes to the maintenance and support fees will be communicated at least [specify time, e.g., one month] in advance.

Conclusion

This Maintenance and Support Policy is designed to provide clients of Jackson Denneen Digital Designs with the assurance of ongoing support and website care. Adherence to this policy ensures a smooth, continuous, and hassle-free operation of your website, allowing you to focus on your business with peace of mind.

At Jackson Denneen Digital Designs, I am committed to maintaining the highest level of confidentiality with all the information provided by my clients. This Confidentiality Policy outlines my commitment to protecting your sensitive information throughout the duration of our working relationship and beyond.

Purpose

The purpose of this Confidentiality Policy is to ensure that all information and data provided by clients for the purpose of their web design projects are kept confidential and are not disclosed to any third party without prior consent, except as required by law.

Scope of Confidential Information

Client Data: All personal and business information provided by the client for the purpose of the project.

Project Details: Specifics about the project include, but are not limited to, design materials, code, proprietary technologies, and strategies.

Communication: All forms of communication between Jackson Denneen Digital Designs and the client including emails, calls, messages, and any other correspondence.

Responsibility and Management of Information

Handling of Confidential Information: All client information is stored and managed securely. Access to this information is restricted and is only used for the purpose of fulfilling my obligations in the web design project.

Disclosure to Third Parties: No confidential information will be disclosed to third parties without the explicit consent of the client, except where required by law.

Retention of Information: Confidential information will be retained only for as long as is necessary to fulfill the purposes for which it was collected or as required by law.

Data Security: I am committed to ensuring the security of client information through appropriate technical and organizational measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the information.

Confidentiality in Subcontracting

In cases where subcontractors are used:

Subcontractor Agreements: Any subcontractors engaged will be bound by a confidentiality agreement that upholds the same standards of data protection as stated in this policy.

Limitation of Access: Subcontractors will have access to only the information necessary to perform their specific tasks.

Client's Rights

Access to Information: Clients have the right to request access to the personal information that I hold about them.

Request for Deletion: Clients can request the deletion of their personal information once the project is completed and there is no legal requirement for its retention.

Policy Updates

This Confidentiality Policy may be updated periodically to reflect any changes in my data handling practices or in response to regulatory changes. Clients will be notified of any significant amendments.

Conclusion

Maintaining the confidentiality of client information is of utmost importance at Jackson Denneen Digital Designs. I am dedicated to protecting your data and ensuring your privacy is respected at every stage of our engagement.

Effective communication is key to the success of any project at Jackson Denneen Digital Designs. This Communication Plan is designed to outline the primary communication methods and protocols to ensure clear, consistent, and efficient interactions throughout our project engagement.

Primary Communication Channels

Email Communication:

Primary Method: Email will be the primary mode of communication for project updates, revisions, feedback, and any other detailed correspondence.

Frequency: Regular updates will be sent via email at predetermined intervals (e.g., weekly, bi-weekly) or at key project milestones.

Documentation: All critical communications, decisions, and agreed-upon changes will be documented and confirmed via email to ensure clarity and a recorded history of our discussions.

Phone Conversations:

Scheduling Calls: Phone calls will be scheduled as needed for more in-depth discussions or clarifications that cannot be efficiently addressed via email.

Availability: My availability for phone calls will be communicated to you, and a mutually convenient time will be scheduled in advance.

Emergency Contact: In case of urgent issues, I can be reached via phone. I will provide my contact number for such scenarios.

Backup Communication

In the event of email service disruptions, alternative communication methods such as direct messaging through professional platforms (e.g., LinkedIn, Slack) or secondary email addresses will be used as backups.

Follow-up and Confirmation

Post-Call Summaries: Following every phone conversation, a summary email will be sent to capture the key points discussed, decisions made, and any action items agreed upon. This ensures that both parties have a clear and written record of what was discussed.

Confirmation Emails: You are encouraged to respond to these summary emails either to confirm the details or to provide any corrections or additional input. This step is crucial to maintain clarity and mutual understanding.

Additional Communication Protocols

Response Time: I aim to respond to all emails and communication requests within 48 hours. In cases where a more in-depth response is required, an acknowledgment email will be sent with an estimated time for the detailed response.

Change Requests: Any requests for changes or revisions to the project should be sent via email. This ensures that there is a written record of the request, which aids in effective tracking and implementation.

Feedback and Revisions: Client feedback is welcomed and encouraged. All feedback should ideally be communicated via email or discussed during scheduled calls, followed by a confirmation email.

Conclusion

This Communication Plan is designed to ensure a seamless flow of information and an efficient process for decision-making and feedback. Adherence to this plan will facilitate a smooth, transparent, and successful collaboration on your web design project.

At Jackson Denneen Designs, we aim to provide exceptional service and products. However, we understand that disputes may occasionally arise. To address such situations fairly and efficiently, we have established the following dispute resolution process:

1. Initial Communication: If you have any concerns or disputes regarding our services or products, we encourage you to first contact our customer service team at [customer service email/phone number]. We aim to address and resolve most issues informally at this stage.

2. Formal Complaint: If the issue is not resolved to your satisfaction through initial communication, we ask that you submit a formal complaint via email to [designated email address]. Please include a detailed description of the dispute and any relevant documentation.

3. Response Time: Upon receiving a formal complaint, we will acknowledge receipt within [number] business days and strive to resolve the matter promptly. Our dedicated team will review the complaint and may contact you for further information.

4. Mediation: If the dispute cannot be resolved through direct communication, we will propose mediation. This involves a neutral third-party mediator who will help facilitate a discussion and assist in finding a mutually agreeable solution. Please note that the costs of mediation will be shared equally between both parties.

5. Arbitration Clause: If mediation does not resolve the dispute, it will be referred to binding arbitration. The arbitrator's decision shall be final and binding upon both parties. Please be aware that by agreeing to arbitration, you are waiving your right to resolve the dispute through a court of law.

6. Governing Law: This dispute resolution process shall be governed by the laws of Queensland, Australia.

7. Amendments: We reserve the right to amend this dispute resolution policy at any time. Any changes will be posted on our website.

We are committed to resolving disputes in a fair and timely manner. If you have any questions about this policy, please get in touch.

This template provides a basic structure for your dispute resolution policy. It's important to tailor the language to the specifics of your business and to ensure it aligns with legal requirements in your jurisdiction. Consulting with a legal expert to review and adapt this template to fit your specific needs is highly recommended.

Thank you for choosing Jackson Denneen Digital Designs for your web and graphic design needs. As a sole trader, I am dedicated to providing high-quality, professional services tailored to your unique requirements. This notice outlines the final delivery format of the projects completed by me, ensuring clarity and understanding of what you can expect upon the completion of your project.

Web Design Projects

Website Delivery: On completion of a web design project, the final product will be a fully functional website. The site will be live and accessible on the internet, hosted via the platform agreed upon at the start of the project (e.g., Squarespace, WordPress).

Access Credentials: You will receive all necessary access credentials, including administrator usernames and passwords, enabling full control and management of your website.

Responsive Design: The website will be delivered with a responsive design, ensuring compatibility across various devices and screen sizes.

Graphic Design Projects

File Formats: Completed graphic design projects, including logos, brochures, and other marketing materials, will be delivered in standard digital formats such as .JPEG, .PNG, .PDF, or .EPS, as per the requirements specified in the project brief.

Resolution and Quality: All digital graphics will be delivered in high resolution, suitable for both web and print use.

Source Files: Upon request, original source files (e.g., Adobe Photoshop, Illustrator files) can be provided, enabling future modifications if necessary.

Final Delivery Process

Review and Approval: Before final delivery, you will have the opportunity to review and approve the final version of the project. This ensures that the delivered product meets your expectations and requirements.

Delivery Method: Final deliverables will be sent via email or a file-sharing service (e.g., Google Drive, Dropbox). For larger files, a secure download link will be provided.

Project Handover: Upon final delivery and full payment, ownership of the delivered material (excluding any third-party assets) will be transferred to you.

Additional Support

Post-Delivery Support: I offer [specify the duration, e.g., 30 days] of post-delivery support to address any immediate issues or questions related to the use and functionality of the delivered product.

Future Modifications: For future modifications or additional work beyond the scope of the original project, a new agreement and quote will be provided.

Conclusion

This Final Delivery Format Notice ensures that you are fully informed about the process and format in which your project will be delivered. My goal is to provide a smooth, transparent, and satisfactory completion of your project.

As the sole proprietor of Jackson Denneen Digital Designs, I am committed to delivering high-quality web design services that meet your expectations. This Refund Policy is designed to be consistent with my business's communication, project delivery, maintenance, and support policies, ensuring a clear and fair approach to handling refunds.

Scope of Refund Policy

Non-Refundable Deposit: As mentioned in my Cancellation Policy, deposits made at the commencement of a project are non-refundable. This policy is in place to cover the preliminary work done, including research, design planning, and resource allocation.

Milestone Payments: Following the project's progress, payments made at agreed-upon milestones are generally non-refundable. These payments are for work already completed and approved by the client up to that point.

Final Payment: The final payment is due upon project completion and before the handover of the final product, as per my Payment Policy. Once the final product is delivered and the project is closed, this payment becomes non-refundable.

Conditions for Partial Refunds

While I adhere to a strict non-refundable policy for deposits and milestone payments, exceptions for partial refunds may be considered under the following conditions:

Unforeseen Circumstances: If the project is canceled due to unforeseen circumstances beyond the control of either party, a partial refund of the latest milestone payment may be considered on a case-by-case basis.

Non-Delivery of Services: If there is a failure to deliver the agreed-upon services, not attributed to client actions or a breach of contract, a portion of the payment may be refunded proportionate to the incomplete work.

Refund Process and Communication

Request for Refund: Any requests for refunds must be submitted in writing, detailing the reasons for the request. This ensures clear communication and record-keeping.

Review Process: Each refund request will be reviewed thoroughly, considering the work completed, expenses incurred, and the terms agreed upon in

Before the commencement of any project, Jackson Denneen Designs requires a minimum deposit of 10% of the total quoted amount. This deposit is essential to secure your project on our schedule and allocate the necessary resources to begin work.

The deposit amount will be calculated based on the initial project quote provided to the client. This payment must be received and cleared before any project work begins. Please note that this deposit is non-refundable, serving as a commitment to our partnership and the efforts that will be undertaken to initiate your project.

Upon receipt of the deposit, we will provide a formal acknowledgment and schedule the project’s initiation. The balance of the quoted amount will be due according to the payment schedule outlined in our agreement.

We appreciate your understanding and adherence to these terms, ensuring a smooth and effective start to our collaboration.

This term sets clear expectations regarding the deposit and its role in beginning work, which is crucial for both your business’s cash flow and commitment from your clients.